2025-10-06 10:31:21What are the differences between Normal and Fast-track appeals?
|
Appeal Channel |
Fast-Track |
Normal Track |
|
Appeal Judgment Time |
~ 15 minutes |
> 48 hours |
|
Freezing of Funds |
To safeguard transaction security, the assets required for the order will be frozen for a corresponding duration based on the trading status of the order after the appeal is completed. You can find the asset unfreezing time on the order page.
Please note that the freezing period cannot be waived or shortened. |
The assets required for the order will be frozen for up to 24 hours after the appeal is closed or canceled.
Please note that the freezing period cannot be waived or shortened. |
|
Appeal Issue |
Only the following issue is supported for Fast-Track Appeal.
|
All issues can be appealed using the Normal Track.
|
|
Order Types |
Only normal P2P orders trading USDT are supported.
The following orders are not supported:
|
All types of P2P orders are supported. |
|
P2P Appeal Specialist Involvement |
No involvement unless a dissent is raised after the appeal judgment result is out. |
Involved after the appeal was submitted and until the appeal is closed. |
|
Terms and Conditions |
Both Appeal tracks adhere to the P2P Terms of User Service and P2P Appeal Handling Rules, regardless of the Appeal issues or order types, including any dissent raised during the appeal process. | |
Why did I not see the option to use Fast-Track Appeals in P2P?
Fast-track appeal is only available to certain P2P appeals and P2P traders. P2P orders involved the following are not supported for Fast-track Appeals.
-
P2P orders using coupons
-
P2P orders traded in cryptocurrencies other than USDT
-
Appeal involved complicated issues such as overpaid or underpaid payment, paid to the wrong account, and others.
Additionally, the security system filters orders based on the order amount and the appellant's credibility. If you don't see the Fast-Track Appeals option, there's no need to worry; it's not a standard practice to check your credibility.
Does Fast-Track Appeal and raising dissent follow the P2P Terms of User Service and P2P Appeal Handling Rules?
Yes. The P2P Terms of User Service and P2P Appeal Handling Rules apply to all types of appeals and dispute handling in P2P, including Fast-Track Appeal and Dissent raised after Fast-Track Appeal.
What should I do if I have not received any updates about my appeal after a long period of time?
If the current status of your appeal is eligible to be expedited, you can click the Buzz button on the Appeal Progress page. The counterparty or the P2P Appeal Team will receive a notification or a reminder to provide a response.
You may refer to the related articles below:
Can I cancel my P2P Order Appeal?
Yes, the appellant can cancel the appeal at any point of time if the issue is resolved.
However, please note that:
-
For ongoing order appeals, the appeal can be submitted up to 2 times.
-
For closed order appeals and objections, you may not be able to resubmit the appeal again and may encounter permanent asset loss if you cancel the appeal before the issue is resolved.
To cancel the appeal, simply click on the Appeal Progress status and click on Cancel Appeal.
Why does a “Risk Warning” pop-up appear during my P2P order appeal?
This is because the system has detected a risk in your account or the counterparty’s account. To protect your security and transaction safety, please carefully read the instructions in the pop-up window and follow the instructions accordingly.
Yes
No